Support and operations for crypto communities

Give your community a clearer path to support.

Relay connects Discord and Telegram to a tenant-specific FAQ, transaction guidance, and human handoff. Start with assistive replies; expand monitoring or moderation only after review.

Relay support workflow Pilot configuration
RELAY COMMUNITY SUPPORT

Growing communities means growing questions.

Wallet setup, launch dates, tokenomics — the same questions, asked hundreds of times a day. Your team can't keep up, and members get frustrated waiting.

Query 01 Frequent
Wallet setup
Network RPC config, chain switches, and transaction verification repeated daily.
Query 02 Peak Volume
Launch dates
Mainnet timing, airdrop eligibility, and claim windows filling chat around the clock.
Query 03 High Stakes
Tokenomics
Vesting schedules, circulating supply, and contract addresses needing verified answers.

How It Works

01
Step 1

Connect with a Server API Key

Configure the tenant's server-side API key in the Community Shield bot host so automated security requests are authorized for the correct workspace.

02
Step 2

Connect Your Community

Authorize the Discord server or Telegram group, then add approved FAQs and support material to the tenant's isolated workspace.

03
Step 3

Monitor and Review

Review alerts, matched replies, and handoffs with your team before enabling broader automated actions.

Credential security: Keep server API keys and platform user tokens in server-side secret storage; never expose them in browser code or community messages. Encrypt any stored user tokens at rest with AES-256, use TLS for transport, and rotate credentials when access changes.

Community Shield protection

Starter Shield
$349/month
$349 billed every 30 days
Starting scope
  • ◆Up to 3 Discord or Telegram servers/channels
  • ◆Core anti-spam and link protection
Choose Starter Shield
Enterprise Guard
$1,499/month
$1,499 billed every 30 days
Starting scope
  • ◆Unlimited server scale, subject to platform limits
  • ◆Dedicated isolation
  • ◆24/7 VIP support
Choose Enterprise Guard

Prices are in USD before applicable taxes. Annual plans are prepaid for twelve 30-day service periods. Checkout currently accepts USDC on Ethereum Mainnet; USDT TRC-20 is not enabled yet. Review the Relayw LLC Terms of Service; acceptance is required at checkout.

Terms of Service & Policies

Please review Relayw LLC’s service terms, limitations, and customer responsibilities before purchasing or activating the service.

Automated service; no accuracy guarantee

Relay’s bots and heuristic tools are provided “as is” and “as available.” Detection is probabilistic and can produce false positives or false negatives. The service does not replace human oversight or guarantee uninterrupted operation.

Digital assets and advice

The service does not provide financial, investment, legal, or security-audit advice. Customers remain responsible for community security and asset protection.

Liability limits and permissions

The full terms describe excluded damages and a liability cap. Customers are responsible for bot permissions, reviewing actions, and promptly adjusting permissions if an unexpected event occurs.

Governing law and acceptance

The terms specify Wyoming governing law, billing periods, and payment rules. Customers must affirmatively accept the current terms at checkout; acceptance is recorded with the invoice and terms version.

Read the complete Terms of Service

Review and accept the current Terms of Service at checkout. Open the complete terms.

Start with an agreed pilot.

We will agree on the supported platform, approved content, review cadence, and scope before rollout.

Choose a plan →

Relayw LLC Terms of Service

Services use fixed 30-day periods beginning after on-chain payment verification. Annual plans prepay twelve 30-day periods and receive a 20% discount. Verified crypto payments are final and non-refundable to the maximum extent permitted by law.

Automated and AI-assisted outputs can be unexpected or inaccurate. Relayw LLC will use reasonable efforts to investigate and patch reported issues. Liability limits apply only to the extent permitted by applicable law.

Checkout currently accepts USDC on Ethereum Mainnet. USDT TRC-20 requires a separate TRON verifier. Customers must affirmatively accept the current terms before submitting payment.

Read the complete Terms of Service